Privacy Policy

Website Privacy Note

The Park Lane Healthcare Group Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.moorgatecarehomes.co.uk ("Website"). Please read this notice carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Such as your name, email address, phone number, and postal address when you fill out forms on our Website or contact us.

  • Technical Data: Including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our Website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect about you in the following ways:

  • To Provide Services: To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.

  • To Improve Our Website: To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.

  • To Communicate with You: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

  • For Marketing: To provide you with information about goods or services we feel may interest you, or to permit selected third parties to provide you with information about goods or services that may interest you. You will be contacted by electronic means only if you have consented to this.

3. Legal Basis for Processing Your Information

We will process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

  • Contractual Obligations: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.

  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

4. Disclosure of Your Information (continued)

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different Privacy Notice.

  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. International Transfers

We do not typically transfer your personal data outside the European Economic Area (EEA). However, if we do, we will ensure that it is protected to the same standards as if it were being processed within the UK or EEA. This will involve ensuring that the country has an adequate level of protection as determined by the European Commission or that other appropriate safeguards are in place, such as standard contractual clauses.

6. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process your data.

8. Your Rights

Under the UK GDPR, you have certain rights regarding your personal data. These include the right to:

  • Access: Request access to your personal data.

  • Rectification: Request correction of any inaccurate or incomplete data we hold about you.

  • Erasure: Request the deletion of your personal data where there is no good reason for us to continue processing it.

  • Restriction: Request the restriction of processing of your personal data.

  • Data Portability: Request the transfer of your personal data to another party.

  • Object: Object to the processing of your personal data where we are relying on a legitimate interest.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

9. Changes to Our Privacy Notice

We may update this Privacy Notice from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

10. Contact Us

If you have any questions or concerns about this Privacy Notice or our data protection practices, please contact us at:

The Park Lane Healthcare Group Ltd
46 Hull Road, Cottingham , East Yorkshire HU16 4PX

We are committed to addressing your privacy concerns and welcome your feedback.